Help Center

Frequently Asked Questions

Find answers to common questions about our drone photography, videography, and visual content services. 127+ answers to help you get started.

General Questions Booking & Scheduling Services & Packages Pricing & Payment Delivery & Files Technical Questions Real Estate Agents Construction Teams PLUS Membership Corporate & Marketing Account & Dashboard

General Questions

Booking & Scheduling

Services & Packages

Pricing & Payment

Delivery & Files

Technical Questions

Real Estate Agents

Construction Teams

PLUS Membership

Corporate & Marketing

Account & Dashboard

Still Have Questions?

Our team is here to help. Reach out by phone, email, or book a free consultation to discuss your project.

+1 (888) 501-8196 support@vistoura.com

Help Center

Frequently Asked Questions

Find answers to common questions about our drone photography, videography, and visual content services. 127+ answers to help you get started.

General Questions

Booking & Scheduling

Services & Packages

Pricing & Payment

Delivery & Files

Technical Questions

Real Estate Agents

Construction Teams

PLUS Membership

Corporate & Marketing

Account & Dashboard

Still Have Questions?

Our team is here to help. Reach out by phone, email, or book a free consultation to discuss your project.

+1 (888) 501-8196 support@vistoura.com

Frequently Asked Questions

General Questions

What is Vistoura?

What services does Vistoura offer?

Where does Vistoura operate?

Do your operators have proper licensing and insurance?

What sets Vistoura apart from other drone service companies?

How do I contact Vistoura support?

Is Vistoura available for international projects?

Do you offer a satisfaction guarantee?

Can I book a free consultation before committing?

How long has Vistoura been in business?

Do you work with individual homeowners or only businesses?

What is the minimum order value?

Booking & Scheduling

How do I book a session?

How far in advance should I book?

Can I reschedule or cancel a booking?

What happens if there is bad weather on my shoot day?

Can I request a specific operator?

What time slots are available for bookings?

Can I book multiple properties in one session?

Do I need to be present at the property during the shoot?

How will I know when my operator is assigned?

Can I book same-day service?

What if I need to add services after booking?

How do weather alerts work before my shoot?

Can I book recurring visits for a construction project?

Services & Packages

What Real Estate packages do you offer?

What BuildVisit packages do you offer?

What MarketVisually packages do you offer?

Do you offer virtual tours?

What video formats and resolutions do you deliver?

What add-ons are available?

What is virtual staging?

Do you handle FAA airspace authorizations?

What is the difference between twilight and virtual twilight photography?

What is a social media reel?

Can I get a property website for my listing?

What does the DFY Listing Upload add-on include?

Do you offer thermal or infrared imaging?

What is an orthomosaic map?

Pricing & Payment

How much do Vistoura services cost?

What payment methods do you accept?

Are there any hidden fees?

What is Vistoura's refund policy?

Do you offer volume or subscription pricing?

Is there a minimum order value?

How do promo codes work?

Can I pay by invoice instead of credit card?

How does pricing work for BuildVisit monthly packages?

Do PLUS discounts stack with promo codes?

When is my card charged?

Can I get a receipt for my booking?

Delivery & Files

How quickly will I receive my deliverables?

How are files delivered?

What file formats are provided?

Who owns the photos and videos?

Can I request revisions or re-edits?

How does the revision process work?

Can I share my Dropbox files with others?

How long are my files stored?

Can I get RAW files from the shoot?

Do you deliver MLS-ready photo sizes?

What if my files are missing or corrupted?

Technical Questions

What equipment do your operators use?

Are there restrictions on where drones can fly?

Can drones fly indoors?

What resolution and quality can I expect?

What is HDR photography?

How high can drones fly?

What happens if a drone malfunctions during a shoot?

Do your operators use Matterport cameras for virtual tours?

Can you capture footage in low-light conditions?

What is photogrammetry?

Do you support integration with construction management software?