Question 1

What is Vistoura?

Accepted Answer

Vistoura is a Visuals as a Service platform. We coordinate professional photography, videography, aerial capture, documentation, editing, delivery, and repeat bookings in one place.

Question 2

Who does Vistoura serve?

Accepted Answer

Vistoura has four service lines: Real Estate, BuildVisit construction documentation, MarketVisually marketing content, and general photography and videography.

Question 3

Where is service available?

Accepted Answer

Vistoura serves operators in 40+ states. Enter the project address during booking or contact us to confirm coverage for a specific location.

Question 4

Who captures the work?

Accepted Answer

Vistoura coordinates a network of 3,000+ operators. Aerial work is assigned to properly qualified operators, and Vistoura carries $1 million in insurance.

Question 5

How quickly are files delivered?

Accepted Answer

Most deliverables arrive within 24 hours. The exact schedule depends on the service, volume, and editing scope and is confirmed with the project.

Question 6

How do I book a shoot?

Accepted Answer

Choose a service, package, location, and preferred schedule, then complete the guided checkout. A typical booking takes about 60 seconds.

Question 7

Where can I see current prices?

Accepted Answer

The Pricing page and booking flow load active packages directly from the admin-managed catalog. They are the source of truth for current prices, add-ons, minimums, rush fees, and discounts.

Question 8

Can I get a custom quote?

Accepted Answer

Yes. Use the consultation option for multi-location programs, unusual deliverables, recurring work, or a scope that does not fit a listed package.

Question 9

Can I reschedule or cancel?

Accepted Answer

You can manage eligible bookings from the customer dashboard. A paid booking cancelled at least 24 hours before a confirmed scheduled start receives a full automatic refund. Later changes, or work without a confirmed start, should be coordinated with support.

Question 10

What happens when weather affects a shoot?

Accepted Answer

Safety comes first. The dashboard and operations team use forecast context to coordinate timing when weather may affect capture quality or flight safety.

Question 11

What does Real Estate include?

Accepted Answer

Real Estate packages can combine listing photography, aerial capture, video, tours, and related add-ons. The active package catalog shows the exact deliverables included today.

Question 12

What is BuildVisit?

Accepted Answer

BuildVisit organizes recurring visual documentation for construction and property projects, including aerial and ground capture, progress records, and stakeholder-ready delivery.

Question 13

What is MarketVisually?

Accepted Answer

MarketVisually covers campaign, brand, facility, event, and social-ready visual content for organizations that need more than listing media.

Question 14

Can I book general photography or videography?

Accepted Answer

Yes. The Photography & Video service line covers events, portraits, products, hospitality, automotive, and other general visual needs.

Question 15

Can Vistoura handle repeat or multi-location work?

Accepted Answer

Yes. Admin-managed repeat agreements can lock a scope and price, and the customer dashboard can request the next set of locations. Contact us to structure a larger program.

Question 16

Where do I track a project?

Accepted Answer

The customer dashboard shows each shoot, schedule, status, location, package, files, billing record, and available next action.

Question 17

Where are delivered files?

Accepted Answer

Delivered assets appear in the Files area and on the related job. Available previews and download links are tied to that customer or team.

Question 18

How do revisions work?

Accepted Answer

Each project includes one reasonable revision round requested through the dashboard within seven days of delivery. Describe the requested change in the original scope; later or additional editing can be coordinated with support.

Question 19

Can teammates access the same work?

Accepted Answer

Yes. A team owner can send an invitation. Access begins only after the recipient signs in with the invited email and accepts the invitation.

Question 20

What can the AI tools do?

Accepted Answer

Depending on the service and available files, Vistoura AI can assist with shot planning, visual analysis, property and social copy, weather context, floor-plan estimates, and logo-map data. AI output should be reviewed before operational or legal use.

Question 21

How are payments handled?

Accepted Answer

Online payments and subscriptions are handled through Stripe. Vistoura does not collect card details directly in the application.

Question 22

What is Vistoura PLUS?

Accepted Answer

PLUS is an optional membership that applies the currently configured booking discount and raises the daily AI Co-Pilot allowance.

Question 23

How much does PLUS cost?

Accepted Answer

The current monthly and annual prices and discounts appear on the Pricing and Billing pages. Those values are checked against the Stripe plan before subscription checkout begins.

Question 24

Can I cancel PLUS?

Accepted Answer

Yes. Open Billing in the customer dashboard and use the Stripe management portal. The subscription remains subject to the billing period shown there.

Question 25

How do I contact support?

Accepted Answer

Use the Contact page, email support@vistoura.com, call (888) 501-8196, or open Help from the customer dashboard.

Clear answers before the cameras roll.

About Vistoura

Booking & Scheduling

Services & Deliverables

Dashboard, Files & AI

Billing, PLUS & Support

Bring us the question the index cannot answer.

Clear answers before the cameras roll.

About Vistoura

Booking & Scheduling

Services & Deliverables

Dashboard, Files & AI

Billing, PLUS & Support

Bring us the question the index cannot answer.

Clear answers before the cameras roll.

About Vistoura

01What is Vistoura?

02Who does Vistoura serve?

03Where is service available?

04Who captures the work?

05How quickly are files delivered?

Booking & Scheduling

01How do I book a shoot?

02Where can I see current prices?

03Can I get a custom quote?

04Can I reschedule or cancel?

05What happens when weather affects a shoot?

Services & Deliverables

01What does Real Estate include?

02What is BuildVisit?

03What is MarketVisually?

04Can I book general photography or videography?

05Can Vistoura handle repeat or multi-location work?

Dashboard, Files & AI

01Where do I track a project?

02Where are delivered files?

03How do revisions work?

04Can teammates access the same work?

05What can the AI tools do?

Billing, PLUS & Support

01How are payments handled?

02What is Vistoura PLUS?

03How much does PLUS cost?

04Can I cancel PLUS?

05How do I contact support?

Bring us the question the index cannot answer.

Clear answers before the cameras roll.

About Vistoura

01What is Vistoura?

02Who does Vistoura serve?

03Where is service available?

04Who captures the work?

05How quickly are files delivered?

Booking & Scheduling

01How do I book a shoot?

02Where can I see current prices?

03Can I get a custom quote?

04Can I reschedule or cancel?

05What happens when weather affects a shoot?

Services & Deliverables

01What does Real Estate include?

02What is BuildVisit?

03What is MarketVisually?

04Can I book general photography or videography?

05Can Vistoura handle repeat or multi-location work?

Dashboard, Files & AI

01Where do I track a project?

02Where are delivered files?

03How do revisions work?

04Can teammates access the same work?

05What can the AI tools do?

Billing, PLUS & Support

01How are payments handled?

02What is Vistoura PLUS?

03How much does PLUS cost?

04Can I cancel PLUS?

05How do I contact support?

Bring us the question the index cannot answer.